Return & Refund Policy
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange beyond this 30 days after receipt of item or product..
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned : -
Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
You must take picture and small video of damaged product received same day when it is delivered and inform us by email - email@example.com and chat online as well , you can whats up the video or picture to whats up contact as proof +91 7829378824.
Also , any order given , cannot be cancelled if order is processed already.
No refunds will be given for confirmed order , unless the product is not available to ship to you. One can buy in lieu other products from inaaz.biz from same fund and incremental change can be paid by customer on manual draft invoice.
One can send quick information to hold the order and propose in lieu products one would like to buy. Your balance will be always available in our records and you will be allowed to do purchase by saving the cart and informing us for asking manual invoice of the liked or selected product by sending product link via email or by saving in cart upto payment page, We will quickly action your request.
Refund will be given in only few conditions on confirmed order -
1. Shipping is not available to your city or country and shipping charges are very high. Refund is eligible.
2. The ordered product is not available in size and colour to ship to you. Refund is eligible.
3. Damaged product has been received by customer. Picture and video are taken same day as proof and shared with us quickly. Refund is eligible on return of the product to our registered head office by your own courier and cost If the damage is genuinely proven by sharing its 30 seconds videoor several damage showing pictures, then we don't ask to return item. In such case, we refund full 100 % money to your accoubt from where it was paid without asking any reason.
4. Only full refund is given , no partial refund is processed at any time.
5. Refunds are normally avoided because it takes long 1 to 2 weeks time, by that time you can get alternate products to your home or office. On genuine cases, we refund within 3- 7 days time.
6. However, customer is given options to choose best products available at our site inaaz.biz, one can pay add on incremental amount for ordering on manual draft invoice that would be sent to you via e-mail within 2 minutes. Draft invoice has to be approved by customer and it is to be paid if there is any incremental charges or amount is in the bill.
7. Manual draft invoice is sent to customer if there is any large fluctuation on shipping charges for approval and incremental payment, normally such situations are ery rare. Some shipping companies change their cost of shipping to high range in few countries for short duration due to market dynamics in shipping that includes taxes and duty too. Such rare cases are first intimated to customer if they can afford high shipping charges by sending manual draft invoice for their approval, then only order is processed , else order is cancelled as it is not viable for both us and customer as well.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable) :-
Any item not in its original condition, is damaged or missing parts when custmer has shipped back to us for reasons not due to our error
Any item that is returned more than 30 days after delivery.
One is eligible for refund upto x % , that would be defined by governing rules at that time , it can range 10 - 60 % refund is eligible at times when damaged part is further damaged due to bad packaging in return shipping to base.
Refunds (if applicable):-
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return or refund case is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
Late or missing refunds (if applicable) :-
If you haven’t received a refund yet, first check your bank account or credit card or deit card again.
Then contact your credit /debit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org, email@example.com, firstname.lastname@example.org and email@example.com or whatsup +917829378824
Sale items (if applicable):-
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) :-
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org, email@example.com, firstname.lastname@example.org and email@example.com and send your item to:
Inaaz Private Limited , K-502, ITTINA MAHAVEER,NEELADRI NGAR,ELECTRONIC CITY, BANGALORE-560100,KARNATAKA, INDIA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should send your product by courier mail to:
Inaaz Private Limited, K-502, ITTINA MAHAVEER, NEELADRI NAGAR, ELECTRONIC CITY, BANGALORE - 560100, kARNATAKA , iNDIA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund if you have not paid the return shipping charges.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary upto average 30 days.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item due to courier delays or non-delivery unless you send us the tracking information of courier tracking number..
Special note on refunds from 01 Jan 2020 onwards :-
We are refunding full amount, 100 % paid to us during purchase , back to your account or credit or debit card if item is damaged with proven by sharing or sending us 30 seconds video and 3-6 pictures of item damaged.
No return is needed. This saves customer's worry and pains of return.
We are now most customer centric and caring E-commerce MNC as your number one choice for shopping online without any worry.